Hello,
I'm Uğur
Support Agent & Cloud Enthusiast
Download CV
About Me
I'm Uğur
I currently work as a Gaming Support Agent while also interning in Cloud Support, with the goal of building a career in cloud technologies. Previously, I worked as a freelance Front-End Developer. Outside of work, I have a personal interest in Unreal Engine and iOS development.
Skills
Professional Skills
A curated selection of my technical skills across support, cloud, and web development. For a full overview, feel free to download my CV from the home page.
AZURE
Experience
Gaming Support Agent
Dec 2021 - Present5CA
Result-oriented Gaming Support Agent delivering player-focused assistance across chat and email channels. Resolving issues such as compromised accounts, in-game bugs, and technical errors. Experienced with Zendesk and Salesforce CRM tools for efficient case tracking.
Remote
Cloud Support Intern
Aug 2025 - Nov 20255CA
Cloud Support intern focused on Microsoft 365 and Azure. Managed and monitored internal virtual machines, troubleshot user and service issues, and documented fixes. Building foundational knowledge aligned to MS-900 & AZ-900.
Remote
Freelance Web Developer
Dec 2019 - Dec 2021Self-Employed
Designed and developed custom websites based on client requirements. Created UI designs in Figma and built projects with HTML, CSS, and JavaScript, choosing to work without frameworks when it best suited the project.
Bursa, Turkey